Italian business correspondence follows conventions that don’t always come naturally from spoken language study — levels of formality, appropriate openings and sign-offs, and structuring a request or a follow-up clearly. Getting this wrong doesn’t just look unpolished, it can unintentionally read as curt or overly familiar.
This course focuses specifically on written communication: how to open and close emails at the right level of formality, how to structure requests, follow-ups and difficult messages clearly, and how to adjust tone depending on seniority and existing relationship with the recipient.
Where appropriate, tutors work directly with real correspondence (anonymised as needed), reviewing and reworking actual emails rather than working from generic templates, so feedback is immediately applicable to your day-to-day communication.
For spoken communication in meetings and calls, see Italian business communication training, or Italian presentation skills training for a specific upcoming presentation.